Solution definition

How to scope a connected business solution

Start with one complete decision path: the business question, trusted information, users, action, ownership, and systems that must remain aligned.

01

Start with the operating decision

Choose a recurring decision or handoff with visible friction. Define what triggers it, who participates, what information they trust, what action follows, and how completion is recognized.

02

Separate the See, Act, and Connect needs

Identify whether the path needs management visibility, structured workflow, system integration, or a combination. This prevents a reporting problem from being confused with an ownership or data-movement problem.

03

Define the smallest complete scope

The first scope should be narrow enough to deliver but complete enough to change the operating path. Include the minimum measures, roles, states, integrations, and controls needed for one useful outcome.

04

Write acceptance around behavior

Describe what users can understand, decide, assign, complete, and trace when the solution is working. Avoid treating a list of screens or technologies as the definition of success.

Related questions

Quick practical answers.

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